Workflow & Quality
Creating a clear and efficient workflow is essential for the delivery of top-notch translations, meeting client deadlines, and maintaining seamless operations. Additionally, in the fields of translation, interpretation, and legal translation, it is crucial to uphold high-quality standards to guarantee accuracy, consistency, and professionalism in deliverables.
Client Consultation and briefing
We commence with an initial consultation with the client to understand their translation needs. This includes identifying the document types, target languages, deadlines, and any specific requirements. Subsequently, we gather all relevant materials and documentation provided by the client to facilitate the translation process efficiently.
Assignment Allocation
Assigning the translation project to a proficient translator or a dedicated team based on their expertise in both the subject matter and target languages. Specifically for legal translations, we ensure that translators possess a deep understanding of legal terminology, along with familiarity with relevant laws and regulations.
Translation
Translators start the translation process while adhering rigorously to industry-standard best practices, ensuring the preservation of accuracy, consistency, and linguistic connotations from the source text. We utilize our internal translation memory tools and glossaries to guarantee coherence across various documents and projects, enhancing efficiency and maintaining uniformity in terminology usage.
Quality Assurance
We perform comprehensive proofreading and editing of the translated documents to rectify any errors, ensure linguistic accuracy, and maintain consistency with the source text. Additionally, a secondary review by a second linguist or editor is undertaken to guarantee the highest quality standards and adherence to client requirements.
Legal Review
For legal translation projects, we conduct a legal review by a qualified legal expert to verify the accuracy and legal validity of the translated documents, ensuring compliance and consistency with relevant laws and regulations.
Client Review and Feedback
We deliver the translated documents to the client for their review and feedback, allowing them to propose revisions or seek clarification on any inquiries they may have. We promptly address any client feedback and make necessary revisions to the translated documents as per the client's requirements.
Finalization and Delivery
Our team completes the translation process by incorporating any client-approved revisions or changes. Then, we propose proper formatting and layout to match the original documents if required. The finalized translations are promptly delivered to the client within the agreed-upon timeframe and format, through email, secure file transfer, or via your our designated client portal.
Technology Update
Continual improvement of our systems and the updating of our translation memory is a priority for our team. Through regular reviews and updates, we ensure that our processes remain efficient and our translations consistently reflect the latest terminology and market best practices. This commitment to continuous improvement enables us to consistently deliver top-quality results to our clients, while also optimizing productivity and precision.
Follow-Up
It is our everlasting practice to follow up with the client after delivery to ensure their satisfaction with the translated documents and address any further questions or concerns. We maintain personal communication channels with clients to promote long-term relationships and be ready to handle any future translation requirements they may have.
Quality
The key principles below are deeply incorporated into our operations, ensuring the delivery of high-quality translation, interpretation, and legal translation services to our clients.
Accuracy
Translations must accurately convey the meaning of the source text, preserving connotations, context, and intent.
Fluency
Translations should read naturally and fluently in the target language, avoiding awkward phrasing or literal translations that may hinder comprehension.
Consistency
Maintain consistency in terminology, style, and formatting throughout the translation, especially for large projects or those involving multiple translators.
Cultural Sensitivity
Translations should be culturally appropriate for the target audience, taking into account cultural peculiarities, sensitivities, and idiomatic expressions.
Subject Matter Expertise
Assign translators who have expertise in the relevant subject matter, whether it's legal, medical, technical, or other specialized fields.
Confidentiality
Ensure the confidentiality and security of all client materials, especially in legal translation where sensitive information is involved.
Timeliness
Deliver translations within agreed-upon deadlines, demonstrating reliability and efficiency in completing projects.
Quality Assurance
Implement rigorous quality assurance processes, such as proofreading, editing, and reviewing translations to identify and correct errors or inconsistencies.
Client Communication
Maintain open and clear communication with clients throughout the translation process, addressing any questions or concerns promptly.
Technology Integration
Leverage translation management systems and other technologies to enhance translation efficiency, effectiveness and consistency.
Legal Compliance
Adhere to legal requirements and market norms governing translation services, especially in legal translation, where accuracy and compliance are critical.
Continuous Learning
Promote the culture of continuous learning and improvement and stay updated with respect to industry trends, language developments, and market best practices.